Shipping Policy

At Ethereal Hair, we are committed to delivering your order with care. Shipping rates are calculated at checkout. Once your order ships, you'll receive a confirmation email with tracking information.

Processing Time

Orders are processed within 2–5 business days (excluding weekends and holidays).

Delivery

Delivery times are estimated and may vary based on the shipping carrier and destination.

Shipping Address

Please verify your shipping information before placing your order. Ethereal Hair is not responsible for orders delayed or returned due to incorrect addresses provided at checkout.

Lost or Delayed Packages

Once your order has been shipped, Ethereal Hair is not responsible for carrier delays, lost, or stolen packages. If you experience an issue, please contact the shipping carrier first. For additional assistance, contact us at hello@etherealhairbytn.co.

Return/Exchange Policy

Thank you for choosing Ethereal Hair. We want you to love your order; however, due to the nature of our products, all hair sales are final. For hygiene and quality purposes, we do not accept returns or exchanges on hair that has been opened, worn, washed, brushed, colored, cut, installed, or altered.

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If you receive an incorrect item or your order arrives damaged, please contact us within 48 hours of delivery at hello@etherealhairbytn.com with your order number and photos of the issue.

Please review your order details carefully before checkout, including length, texture, and quantity. Ethereal Hair is not responsible for incorrect selections made by the customer.

Thank you for supporting Ethereal Hair and allowing us to enhance your natural beauty.